Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Need help with a Togetha Software App? Raise a request here
Technical support
Need help installing, configuring, or troubleshooting? Select this to request assistance.
Required fields are marked with an asterisk*
{"xsrfToken":"c98e0537983b95bdf49b4338704156de6f6ccdc5_lout","branding":{"id":"20","key":"tgswsup","name":"Software","portalBaseUrl":"/servicedesk/customer/portal/20","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/20/10","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2e0757","headerLinkHoverBGColor":"#2e0757","headerBadgeColor":"#2e0757"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/aab5e2f4-befb-4dd3-8561-14bb850c6797/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OTY0NTcyMy04ZTA1LTQxMzktYjE0Zi01YWY5MTQxMjM1ZTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFhYjVlMmY0LWJlZmItNGRkMy04NTYxLTE0YmI4NTBjNjc5NyI6WyJyZWFkIl19LCJleHAiOjE3NjUxMDE1MDcsIm5iZiI6MTc2NTEwMDkwN30.RSbdUiDyBoRRlNRUbU4tGdv1nXa0Ej-K-hfoLn5oFus&client=89645723-8e05-4139-b14f-5af9141235e7&mode=fit","logoId":"aab5e2f4-befb-4dd3-8561-14bb850c6797","isLogoAvailable":true,"helpCenterTitle":"Hi, how can we assist?","sharedPortalName":"Togetha Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"Hi, how can we assist?","sharedPortalName":"Togetha Support","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#400a79","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a3566572-bae0-44a2-82ee-d0bf78a454e7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OTY0NTcyMy04ZTA1LTQxMzktYjE0Zi01YWY5MTQxMjM1ZTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEzNTY2NTcyLWJhZTAtNDRhMi04MmVlLWQwYmY3OGE0NTRlNyI6WyJyZWFkIl19LCJleHAiOjE3NjUxMDE1MDcsIm5iZiI6MTc2NTEwMDkwN30.0z5loSgYs2NKIuQ7IK60MeqR_b8Wy1-3dLneKh0v-W0&client=89645723-8e05-4139-b14f-5af9141235e7&height=300&mode=fit","bannerMediaApiFileId":"a3566572-bae0-44a2-82ee-d0bf78a454e7","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#400a79","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"20","key":"tgswsup","projectId":10100,"serviceDeskId":20,"name":"Software","description":"<p>Need help with a Togetha Software App? Raise a request here</p>","portalBaseUrl":"/servicedesk/customer/portal/20","reqTypes":[{"id":"180","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10543,"iconUrl":"https://portal.support.togetha.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[38],"key":""},{"id":"173","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10543,"iconUrl":"https://portal.support.togetha.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[38],"key":""},{"id":"178","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10543,"iconUrl":"https://portal.support.togetha.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"170","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10529,"iconUrl":"https://portal.support.togetha.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"175","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10543,"iconUrl":"https://portal.support.togetha.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"177","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10543,"iconUrl":"https://portal.support.togetha.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"174","name":"Privacy Request","descriptionHtml":"","callToAction":"Privacy Request","introHtml":"<p>A privacy enquiry or report</p>","icon":10543,"iconUrl":"https://portal.support.togetha.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"176","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10543,"iconUrl":"https://portal.support.togetha.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"179","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10543,"iconUrl":"https://portal.support.togetha.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"181","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10543,"iconUrl":"https://portal.support.togetha.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"183","name":"Website Question","descriptionHtml":"","callToAction":"Website Question","introHtml":"<p>Please provide details so we can help!</p>","icon":10551,"iconUrl":"https://portal.support.togetha.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""}],"reqGroups":[{"id":38,"name":"General"}],"orderMapping":{"38":[173,180]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":20,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SWSUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OTY0NTcyMy04ZTA1LTQxMzktYjE0Zi01YWY5MTQxMjM1ZTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUxMDIxMDcsIm5iZiI6MTc2NTEwMDkwNywiYW5vbklkIjoiYW5vbi11c2VyIn0.KqoH5VLGEIreJCqwHYfXmzvatpvwnFf9NDiJEjUtr4o","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"89645723-8e05-4139-b14f-5af9141235e7","tokenDurationInMins":20}},"reqCreate":{"id":173,"projectId":10100,"issueType":{"id":"10026","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10543,"iconUrl":"https://portal.support.togetha.group/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/20/create/173","requestValidateBaseUrl":"/servicedesk/customer/portal/20/validate/173","calendarParams":{"firstDay":1,"date":"2025-12-07T20:48:27+1100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OTY0NTcyMy04ZTA1LTQxMzktYjE0Zi01YWY5MTQxMjM1ZTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUxMDIxMDcsIm5iZiI6MTc2NTEwMDkwNywiYW5vbklkIjoiYW5vbi11c2VyIn0.KqoH5VLGEIreJCqwHYfXmzvatpvwnFf9NDiJEjUtr4o","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"89645723-8e05-4139-b14f-5af9141235e7","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}